Refund policy

Refund Policy

Last updated: August 7, 2026

At serenaurcare.store, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Items that are damaged, used, or missing parts for reasons not due to our error may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Opened personal care or wellness devices for hygiene reasons
• Gift cards

3. How to Request a Refund

To initiate a return or refund, please contact us at support@serenaurcare.store with your order number and reason for return. Our team will respond within 2–3 business days with further instructions.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

5. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us at support@serenaurcare.store within 7 days of receiving your order.

6. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

7. Contact Us

For any questions about our refund policy, please reach out to us at: support@serenaurcare.store